Frequently Asked Questions
About Zupas

Placing an order with Zupas is easy. You have three convenient options:

• Online: Browse our menu and add items to your cart directly on this website, then complete checkout.
• By phone: Call us at +1 208-757-6263 and our team will take your order.
• In person: Walk in or drive through at 3771 S 25th E, Ammon, ID 83406.

You can modify or cancel your order within 10 minutes of placing it. After that window, our kitchen has already begun preparing your food and changes may not be possible.

To make a change quickly, call us directly at +1 208-757-6263 — phone is the fastest way to reach us for time-sensitive adjustments.

We are open during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend calling ahead on holiday weekends.

Yes! We accept advance orders for pickup and delivery. You can select your preferred date and time during checkout. For large group orders or catering, we recommend placing advance orders at least 48 hours ahead to ensure we can prepare everything perfectly for you.

Zupas offers the full cafe zupas experience: fresh, handcrafted food made from scratch every day. Our menu features:

• Artisan soups with seasonal ingredients
• Made-to-order salads with premium toppings
• Gourmet sandwiches and wraps
• Fresh-baked bread and pastries
• Seasonal specials that rotate throughout the year

Absolutely. We take dietary needs seriously and offer a wide range of options including:

• Vegetarian and vegan menu items
• Gluten-aware options (please note our kitchen is not fully gluten-free)
• Dairy-free substitutions on many items
• Nut-free preparation available upon request

Please inform our team of any allergies when ordering so we can take extra care. For severe allergies, we recommend calling ahead.

Yes! Fresh ingredients are at the heart of everything we do at Zupas. We work with local and regional farmers whenever possible and receive produce deliveries multiple times per week. Our soups are made from scratch each morning, and our bread is baked in-house daily. We never use artificial preservatives in our signature dishes.

Nutritional information for our core menu items is available on our website menu page and in-store on request. Because many items are customizable, exact calorie counts may vary. If you have specific nutritional requirements, our team is happy to help you make informed choices.

Yes, we offer delivery to the greater Ammon and Idaho Falls area. Our standard delivery radius is approximately 10 miles from our location at 3771 S 25th E, Ammon, ID 83406. Delivery availability and timing may vary based on order volume.

Enter your address at checkout to confirm whether your location falls within our delivery zone.

Standard delivery typically takes 30–50 minutes depending on your distance from our restaurant and current order volume. During peak lunch hours (11 AM–1 PM), delivery may take slightly longer. You will receive a confirmation with an estimated delivery window when your order is confirmed.

Yes, our minimum order for delivery is $15. A delivery fee of $3.99 applies to all delivery orders. There is no minimum for in-store pickup. We occasionally run promotions with free delivery — subscribe to our newsletter to stay informed.

Yes! Zupas provides full-service catering for a wide range of events including:

• Corporate office lunches and team meetings
• Birthday parties and private gatherings
• Wedding receptions and rehearsal dinners
• School and community events

We offer customizable packages to fit your group size and budget. Please contact us at least 48 hours in advance for catering requests.

Our catering packages start at a minimum of 10 guests. For groups of 50 or more, we offer additional discounts and can arrange on-site staffing to serve your guests. Contact our catering team directly to discuss your specific needs and get a customized proposal.

We accept a wide range of payment methods for your convenience:

• All major credit and debit cards (Visa, Mastercard, Amex, Discover)
• Apple Pay and Google Pay
• Cash (in-store only)
• Zupas gift cards

All online transactions are processed securely through our encrypted payment system.

We want you to be completely satisfied with your Zupas experience. If there is an issue with your order — such as a missing item or a food quality concern — please contact us within 2 hours of receiving your order and we will make it right.

Refunds are issued to the original payment method within 3–5 business days. Orders cancelled before preparation begins receive a full refund.