Terms of Service

Effective Date: June 25, 2026  |  Last Updated: June 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Zupas ("Company," "we," "us," or "our"), the operator of the website located at zupasrestaurant.click (the "Website") and all associated services. By accessing, browsing, placing orders through, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, and others who access or use the Website. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity.

You must be at least eighteen (18) years of age to use this Website. By using the Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use this Website with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf.

We reserve the right to update, modify, or replace these Terms at any time. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates.

2. Description of Services

Zupas is a food service business operating in the United States. Through the Website zupasrestaurant.click, we offer the following services (collectively, the "Services"):

• Online Menu Browsing: Users may view our current food and beverage menu offerings, including descriptions, pricing, nutritional information, and allergen notices.
• Online Food Ordering: Users may place orders for pickup or delivery through our Website, subject to availability, location, and applicable service hours.
• Account Creation and Management: Users may create a personal account to manage orders, track order history, save preferences, and access loyalty or rewards programs if and when offered.
• Promotions and Special Offers: We may offer coupons, promotional codes, discounts, or limited-time deals through the Website.
• Catering Services: Users may inquire about or place catering orders for events, subject to advance notice and minimum order requirements.
• Customer Support: We provide customer support services for order inquiries, complaints, and general assistance via email and other communication channels.
• Informational Content: We provide general information about our brand, locations, food philosophy, ingredients, and company news.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

All food items and menu offerings are subject to availability. Pricing displayed on the Website is subject to change without notice, and all prices are in United States Dollars (USD). We make reasonable efforts to display accurate information; however, we do not guarantee that product descriptions, pricing, or other content on the Website is complete, accurate, reliable, current, or error-free.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website and Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing orders.
• Maintain the security of your account credentials and promptly notify us of any unauthorized access or use of your account.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Website.
• Use the Website and Services only for lawful purposes and in accordance with these Terms.
• Respect the intellectual property rights of Zupas and third parties.
• Be responsible for all activities conducted under your account.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any unlawful purpose or in violation of any federal, state, or local laws or regulations.
• Attempting to gain unauthorized access to any portion of the Website, server, or network connected to the Website.
• Using any automated tools, bots, scrapers, crawlers, or similar technology to access, collect, or extract data from the Website without our express written consent.
• Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, or other forms of solicitation.
• Uploading, posting, or transmitting any content that is defamatory, obscene, offensive, harassing, threatening, fraudulent, or otherwise objectionable.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of the Website.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Using the Website to collect or store personal data about other users without their consent.
• Placing false, fraudulent, or speculative orders, or placing orders with the intent to abuse any promotional offer or discount.
• Engaging in any activity that places an unreasonably large load on our infrastructure or interferes with the proper functioning of the Website.
• Circumventing, disabling, or otherwise interfering with security-related features of the Website.

We reserve the right to terminate your account, cancel your orders, and restrict your access to the Website at any time for any violation of these prohibited activities, without notice and without liability to you.

4. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account by contacting us at [email protected].

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. We may also disable your account if, in our sole judgment, you have violated any provision of these Terms.

5. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all information, text, displays, images, video, audio, graphics, logos, button icons, software, data compilations, page layouts, and the design, selection, and arrangement thereof — are owned by Zupas, its licensors, or other providers of such material, and are protected by United States copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Website for your personal, non-commercial use only. You must not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as incidental to normal web browsing.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Website.
• Access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

The Zupas name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Zupas or its affiliates or licensors. You must not use such marks without the prior written permission of Zupas. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

If you believe that any content on the Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement. We will respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

6. Payment Terms

When you place an order through our Website, you agree to pay all charges incurred by you or on your behalf through the Website, at the prices in effect when such charges are incurred, including any applicable taxes, delivery fees, and service charges.

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as indicated on the Website at the time of checkout. All payments are processed through secure, third-party payment processors. By submitting your payment information, you authorize us to charge your chosen payment method for the total amount of your order.

You represent and warrant that:

• The payment information you supply to us is true, correct, and complete.
• You are duly authorized to use the payment method for the transaction.
• Charges incurred by you will be honored by your card issuer or bank.
• You will pay charges incurred by you at the posted prices, including any applicable taxes and fees.

All sales are final once an order has been confirmed and preparation has begun. Refunds or credits may be issued at our sole discretion in cases of incorrect orders, quality issues, or other circumstances we deem appropriate. Please contact us at [email protected] within twenty-four (24) hours of receiving your order to report any issues.

Prices displayed on the Website are in US Dollars and are subject to change without notice. We reserve the right to correct any pricing errors on the Website, and if a pricing error affects your order, we will notify you and give you the option to proceed at the correct price or cancel your order.

7. Food Allergen and Dietary Information

We make reasonable efforts to provide accurate information about ingredients and potential allergens in our food products. However, our food is prepared in facilities that may handle common allergens including, but not limited to, wheat, gluten, dairy, eggs, nuts, peanuts, soy, fish, and shellfish. We cannot guarantee that any food item is completely free of allergens due to the possibility of cross-contamination during preparation.

If you have a food allergy, sensitivity, or dietary restriction, it is your responsibility to review all ingredient information carefully and to communicate any dietary requirements directly to our staff before placing your order. We strongly recommend that customers with severe food allergies consult with our staff directly before ordering.

Zupas expressly disclaims any liability for adverse reactions or health consequences resulting from the consumption of our food products, including those arising from undisclosed allergens or cross-contamination.

8. Disclaimers and "As-Is" Basis

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZUPAS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.

We do not warrant or make any representations regarding the use or the results of the use of the Website in terms of their correctness, accuracy, reliability, or otherwise. No advice or information, whether oral or written, obtained by you from Zupas or through the Website shall create any warranty not expressly stated in these Terms.

The Website may contain links to third-party websites or services that are not owned or controlled by Zupas. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these third parties or their websites.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZUPAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE;
• ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ZUPAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL ZUPAS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO ZUPAS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN ITS ENTIRETY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Zupas, its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services, including but not limited to any content you submit, post, transmit, or otherwise make available through the Website;
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right;
• Your violation of any applicable federal, state, or local law or regulation;
• Any claim that your conduct caused damage to a third party;
• Your negligence, fraud, or willful misconduct.

This indemnification obligation will survive these Terms and your use of the Website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

11. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Zupas is registered and operates, without regard to its conflict of law provisions.

These Terms are further subject to all applicable federal laws, including but not limited to:

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue therein. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

12. Dispute Resolution

12.1 Informal Resolution

We encourage you to contact us first to resolve any dispute informally. Before filing any formal legal action, you agree to first contact Zupas at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute through good-faith negotiations within thirty (30) days of receiving your written notice.

12.2 Binding Arbitration

If we are unable to resolve the dispute through informal means within thirty (30) days, you and Zupas agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration before a single arbitrator administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

The arbitration shall take place in the United States, and the language of arbitration shall be English. The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration, and both parties agree to submit to the personal jurisdiction of the courts located within the United States for such purposes. Either party may also bring claims in small claims court if the claims qualify.

13. Term and Termination

These Terms of Service are effective as of the date you first access or use the Website and will remain in effect until terminated by either you or Zupas.

Termination by You: You may terminate your relationship with Zupas at any time by discontinuing your use of the Website and, if applicable, by deleting your account. To request account deletion, contact us at [email protected].

Termination by Zupas: We reserve the right, in our sole discretion, to terminate or suspend your access to all or part of the Website and Services, with or without notice, for any reason, including but not limited to:

• Violation of these Terms of Service;
• Conduct that we believe is harmful to other users, Zupas, or third parties;
• Fraudulent, harassing, or abusive behavior;
• Illegal activities or suspected illegal activities;
• Technical, security, or legal reasons requiring suspension or termination of services.

Effect of Termination: Upon termination, your right to use the Website immediately ceases. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, limitations of liability, dispute resolution, and governing law provisions. Termination of your account does not relieve you of any obligation to pay any outstanding amounts owed to Zupas.

14. Changes to Terms

Zupas reserves the right to revise and update these Terms of Service at any time in our sole discretion. All changes are effective immediately when we post them on the Website. The date of the most recent revision will be indicated at the top of this page under "Last Updated."

We may notify you of material changes to these Terms via email (to the address associated with your account) or by posting a prominent notice on the Website. However, it is your responsibility to review the Terms periodically. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

If you do not agree to the revised Terms, you must stop using the Website immediately. The most current version of these Terms will supersede all previous versions.

15. Privacy Policy

Your privacy is important to us. Our Privacy Policy, available on our Website, describes how we collect, use, share, and protect your personal information. By using the Website, you consent to the data practices described in our Privacy Policy, which is incorporated into these Terms by reference. We comply with all applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA) for California residents, where applicable.

16. Third-Party Services and Links

The Website may contain links to third-party websites, services, or applications that are not owned or controlled by Zupas. These links are provided for your convenience and reference only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Zupas shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Zupas has no control over, and assumes no responsibility for, the availability, accuracy, or content of any third-party website linked to or from our Website.

17. Electronic Communications

By using our Website and Services, you consent to receiving electronic communications from Zupas. These communications may include notices about your account, order confirmations, promotional emails, and other information concerning or related to the Website and Services. You agree that any notices, agreements, disclosures, or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

In accordance with the CAN-SPAM Act and other applicable laws, you may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions provided in any marketing email or by contacting us directly at [email protected]. Please note that even after opting out of marketing communications, you may still receive transactional emails related to your orders or account.

18. Accessibility

Zupas is committed to making our Website accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable Web Content Accessibility Guidelines (WCAG). If you experience any accessibility barriers on our Website or require assistance, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

19. Force Majeure

Zupas shall not be liable for any failure to perform its obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government-mandated restrictions, labor disputes, supply chain disruptions, power outages, internet or telecommunications failures, cyberattacks, civil unrest, war, or any other cause beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, Zupas shall use commercially reasonable efforts to resume normal operations as soon as practicable.

20. Severability

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. The invalidity or unenforceability of any provision shall not affect any other provision of these Terms, and the remaining provisions shall be construed as if the invalid or unenforceable provision had not been included.

Furthermore, if any provision of these Terms is found to be invalid with respect to a particular person or category of persons or circumstances, the provision shall remain in full force and effect with respect to all other persons and circumstances.

21. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Zupas on the Website, shall constitute the entire agreement between you and Zupas concerning your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Zupas's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Zupas to be effective.

22. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Zupas. Zupas may freely assign these Terms and all rights and obligations hereunder without restriction, including in connection with any merger, acquisition, or sale of all or substantially all of its assets. Any assignment in violation of this section shall be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of each party's permitted successors and assigns.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or the Website, please contact us using the information below: